Refunds & Returns Policy
We aim to offer services and products that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Returnable items
Items that can be returned/refunded or exchanged within the warranty, follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Items have not met your expectation.
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
Return Conditions：
For items with low quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
Refunds
Your satisfaction is our utmost priority. Therefore, if you’d like a refund you can request one, no matter the reason.
If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We leave the right not to refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address). Your order did not arrive due to exceptional circumstances outside the control of SmartbuyerNG (i.e. not cleared by customs, delayed by a natural disaster). Other exceptional circumstances outside the control of https://smartbuyerng.com
Please note all virtual products are not refundable.
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired.
You can do it by sending a message on Contact Us page or email to support@smartbuyerng.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so. Have a smooth shopping!
General
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.